Much has been written about Samsung’s Galaxy Note 7 in recent months. This is a pretty trying time for one of the world’s biggest tech companies and we take a look at the current state of affairs and where Samsung go from here.
With their headline phone catching fire, being recalled and the line finally cancelled, you might be surprised to learn that the Galaxy Note 7 was a pretty good piece of kit before things went badly wrong.
The Galaxy Note 7: Before All the Problems
When it first hit the market earlier in the year, the Galaxy Note 7 was hailed as one of Samsung’s best phone yet. Not only did it have a strong, 12 MP camera, the battery life was pretty good too. While it was a little on the expensive side, the Note had a strong Octa-core CPU, a neat curved display and the S Pen Stylus which many people liked. What could go wrong?
How We Got Here
Issues with the battery began a few months ago and stories started to spread about the Galaxy Note 7 burning up and, in some cases, even exploding. There were over a hundred cases reported in the US alone and the company had no option but to start recalling the product. At this point, all was not lost, the problem was going to be solved and everyone who had been affected would get their new, improved Galaxy Note 7 back.
This was a big undertaking by Samsung and soon the returned and revised models were being sent back to customers in their hundreds of thousands. The problem hadn’t been solved, however. The same issues with the phone battery began spreading across the internet again and news media. Carriers lost confidence and started replacing or refunding their customers. Most stopped selling the Note 7.
In October, Samsung were forced to suspend production of the phone altogether and took it off the market. For such a big organisation in a very competitive market, this has been a severe body blow for Samsung and there is talk even now that it could damage their brand irreparably.
Should You Still Be Using It?
The current policy is that, if you have a Galaxy Note 7, you should not be using it. Return it to the carrier and either get a refund or another phone. According to Samsung, you need to do this before the end of December 2016 – as long as you return your phone before then it shouldn’t cause any problems.
If, for any reason, you are hanging onto your Note 7, you might change your mind when you realise that many airlines are now banning them on board. And just because your phone hasn’t caught fire yet doesn’t mean that it won’t. Here’s how it happens:
Lithium ion batteries contain a flammable liquid and if it is exposed to an electric current it’s going to catch fire. If there is any damage or design flaw in the battery container, then this is more likely to happen and this is exactly what happened in the case of the Note 7. Essentially, the battery in these phones has a manufacturing error that means they are more likely to catch fire.
What Next for Samsung?
There’s a lot of work for the Korean phone giants to do. The next model off the production line will be the Note 8 and gaining public trust once again will be a priority if they are to maintain their spot near the top of the mobile phone market.